Support
We're here to help.
Contact
For questions, feedback, or issues with your account, email us at support@velogenius.ai. We typically respond within one business day.
Why you don't sign up through Strava
Strava limits how many riders an outside app may connect, and it will not raise ours. So VeloGenius cannot offer a Strava connection to riders arriving now. You sign in with your email instead, and your rides come in as files.
That suits Zwift racing better anyway. Zwift writes a .fit file for every ride, usually in Documents, then Zwift, then Activities. Drop that folder into the app, or install the uploader and it sends each ride as you finish. Either way you get every ride, including the ones that never reached Strava, and outdoor rides come in the same way from whatever your head unit exports.
Riders who connected Strava before the limit was reached keep syncing as they always have. Nothing about their account changes.
Strava data & permissions
For riders who are connected, VeloGenius reads your own activity history from Strava. We access activity summaries, power data, and heart rate data solely to compute training metrics and answer your questions about your rides. Your data is never shared with other users.
To disconnect Strava and delete your data, email support@velogenius.ai and we will remove your account and all associated data within 48 hours.
Powered by Strava
Rides that reach VeloGenius through a connected account come from Strava. Use of that connection is subject to Strava's API Agreement.